LC360 iPad App Best Practices

Recommended Best Practices when using the LC360 Connect app on iPad

LC360 offers an iPad app for Carriers and Vendors. If you are interested in using the app, please confirm with your manager/company that they are using the app as not all partners have the mobile app enabled in their LC360 system.

Below are some steps that should be taken when using the iPad app in order to avoid errors when Committing data back to LC360.

1. The Apple iPad iOS may cause the LC360 mobile app to crash if you try to commit multiple offline inspections that have around one (1) GB of data or more associated with the inspections you are trying to commit. This is due to a limitation of the current iPad iOS. Here are some best practices we recommend in order to prevent this from happening.
   • • Take your inspections offline either the night before, or day of, going out to do the inspection. Letting the inspection sit offline for too long can cause issues if form versions are changed during the time the inspection is offline.
     • To the extent possible, do not let a completed inspection sit on the iPad. It should be committed to the site right away or as soon as you are able.
     • Commit all inspections before doing any updates to the LC360 Connect app, or to your iPad.
2. If an inspection is failing to commit, please try the below.
   1. Double check that you do not have any special characters in any of the fields. This includes things like {} () \ ^
   2. Please be sure that no fields that are asking for a number have any text entered into them. For example, if a question is asking How many feet is X? do not enter "40ft", only enter the number "40".
3. Check to make sure the forms are still associated with the inspection type.
4. Check to see if the inspection type for the inspection has been changed.
5. If all else fails with committing an inspection, you can use the iPad as a guide to then fill out the form on the website.

If you are still experiencing issues committing your inspections, please either contact your company LC360 support desk or person or submit a ticket through the Utilant Support Portal. There is a link below this article that will take you to the ticket submission form.

• The Support Portal Link is https://support.utilant.com 
• There is a chat feature you can use to get in touch with us directly from the Support Portal
• You can call the Utilant Support Portal as well: +1 619.773.0300

We will walk you through the process of sending us the error logs from your iPad so we can trouble shoot your issue.