RapidSketch Installation Issues

If you're having trouble installing RapidSketch on your computer

When installing RapidSketch for the first time, and you're prompted to install it again, the below steps will help.

Do you have .Net Framework installed/Enabled?

• .Net Framework is a Microsoft product that supports building and running the next generation of applications. It is a required program for RapidSketch to be installed. 
• To see if .Net is installed:
  • Press the Windows Key, and when the menu appears, type Control Panel.  Open Control Panel
  • Navigate to Programs, and click Uninstall a Program:
  • 
• There are two versions of .Net that are required: 3 and 4
  • To download .Net 3.5, in a web browser, go to http://www.microsoft.com/en-us/download/details.aspx?id=22
    • Choose your language preference
    • Click Download
    • Click Run to install, then follow the prompts.
  • To download .Net 4.5, in a web browser, go to https://www.microsoft.com/en-us/download/details.aspx?id=40773
    
    • Choose your language preference
    • Click Download
    • Click Run to install, then follow the prompts.
• To find out if .Net is disabled, which sometimes occurs with new Windows Updates:
  • Press the Windows Key, and when the menu appears, type "Turn Windows Features On or Off" (without quotes)
    
  • The below window will appear.  .NET programs will appear at the top of the list.  If the box next to either 3.X or 4.X is not solid, be sure to check those boxes to enable these, then click OK. 
  • 

Are you still having a problem with installation?

Is your vendor's URL added to Trusted Sites?

• Internet Explorer 11, the browser supported by Utilant and LossControl360, is required for RapidSketch to be installed and run in full.  You will want to add your vendor company's URL (usually [company],losscontrol360.com) to your IE Trusted Sites
  • Click the Gear Icon in the top right corner of the screen, then click Internet Options:
  • 
  • Click the Security Tab, and follow the below steps:
    • Step 1: Click Trusted Sites
    • Step 2: Click the Sites Button
    • Step 3: Add the URL to the list of websites.  It should be populated automatically with the domain you need to add. Click Close.
    • Step 4: Change the Security level to Medium-low
    • Click OK
    • 

Are you still having a problem with installation?

Do you have anti-virus software installed?

• Occasionally, your anti-virus software may be blocking the installation of RapidSketch, with a popup indicating this, but sometimes there is no indicator
• You will want to temporarily disable your anti-virus software, then attempt installation again

Are you still having a problem with installation?

Is the RapidSketch add-on allowed on your site?

• While an uncommon issue, RapidSketch may need to be allowed on specific sites
• In order to allow RapidSketch on all sites:
  • Click the gear icon on the top right, then click Manage add-ons
  • 
  • Follow the below steps:
    • Step 1: Click Show: All add-ons
    • Step 2: Scroll down the list to the bottom and double-click the EmbeddedRapidSketch item
    • Step 3: Click Allow on all sites
    •